Accessibility

My Commitment

Sally Smith Positive Behaviour Support is committed to ensuring that all people, regardless of ability, can access my services and website. I believe in creating an inclusive environment where everyone feels welcome, respected, and supported. This commitment extends to both my physical service delivery and digital presence.

Website Accessibility

I strive to make this website accessible and user-friendly for all visitors. My website includes:

• Clear Navigation: Simple, consistent navigation structure across all pages
• Readable Text: Sufficient color contrast and adjustable text sizes for easy reading
• Keyboard Navigation: Full website functionality accessible via keyboard
• Screen Reader Compatibility: Semantic HTML and ARIA labels for assistive technologies
• Alternative Text: Descriptive text for all images and visual content
• Responsive Design: Mobile-friendly layout that works across all devices and screen sizes
• Form Accessibility: Clear labels, error messages, and instructions for all forms

I am working toward Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and continuously improve accessibility based on feedback and testing.

Service Accessibility

I offer flexible service delivery options to meet your individual needs:

• Meeting Locations: Sessions can be held at your home, in the community, or at mutually agreed accessible venues
• Telehealth Options: Virtual appointments via phone or video call for those who prefer remote support
• Communication Methods: Email, phone, SMS, or video calls based on your preference
• Document Formats: Information provided in accessible formats (large print, digital, audio, Easy Read upon request)
• Interpreter Services: Support for accessing professional interpreters if needed
• Support Persons: You're welcome to have a support person, advocate, or family member present at meetings

Communication Support

I respect that everyone communicates differently and am committed to:

• Using plain language and avoiding jargon
• Speaking clearly and at an appropriate pace
• Allowing extra time for conversations if needed
• Using visual aids, diagrams, or written information to support understanding
• Respecting alternative communication methods (AAC devices, sign language, etc.)
• Being patient and ensuring you feel heard and understood

Physical Access

When meeting in person, I will work with you to ensure venues are physically accessible, including wheelchair access, accessible parking, and accessible facilities. If you have specific access requirements, please let me know in advance so I can make appropriate arrangements.

Cultural Inclusivity

I am committed to providing culturally safe and responsive services. I respect and value diversity in all its forms, including cultural background, language, sexual orientation, gender identity, age, and religion. I will work collaboratively with you to ensure services are delivered in a culturally appropriate manner and can assist in connecting you with culturally specific supports if needed.

NDIS Practice Standards

As a registered NDIS provider, I comply with the NDIS Practice Standards, which require me to ensure that services are accessible, inclusive, and responsive to your individual needs, preferences, and goals. This includes upholding your rights to dignity, respect, choice, and control.

Accessibility Feedback

I welcome your feedback on how I can improve accessibility:

• If you encounter any barriers accessing my website or services, please let me know
• If you require information in an alternative format, I'm happy to provide it
• If you have suggestions for improving accessibility, I'd love to hear them

Assistive Technology

I design this website to work with common assistive technologies, including:

• Screen readers (NVDA, JAWS, VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

If you experience difficulties using assistive technology on my website, please contact me so I can work to resolve the issue.

Known Limitations

While I strive for full accessibility, I acknowledge that some limitations may exist:

• Third-party embedded content (such as maps) may have accessibility limitations beyond my control
• Some PDF documents may not be fully accessible; I'm working to remediate these

I am actively working to address these limitations and welcome your patience and feedback as I continue to improve.

Contact Me

If you have questions, concerns, or feedback about accessibility, or if you need assistance accessing information, please contact me:

I aim to respond to all accessibility-related enquiries within 2 business days.